If you have a question that’s not listed below, we’d love to hear from you! Give us a call or send us a message through our Contact Us page.

What will I need during the initial consultation?

The initial consultation is a free, no-obligation meeting that provides the opportunity to ensure that both your pet and our staff are a good fit for each other. If we decide to move forward with scheduling services, we will need Proof of Rabies vaccination for all pets and two copies of the entry keys (or keycode for keyless doors).


Why do I need to provide two keys?

For your peace of mind, we always keep a backup key on file to ensure we have access to your pets in case of an emergency.


How long does the consultation last?

Every home visit is unique, but consultations usually last anywhere from 45 minutes to an hour, depending on the amount of information we need to collect during the visit, and how many pets we are visiting. We are very thorough in the information we collect in order to ensure we provide you with the best service.


I have a dog and a cat, does your company do both?

While we specialize in taking care of canine clients, as a courtesy to our midday dog walking clients, we do care for their feline friends when they are in need of pet sitting services. For our Pet Sitting only clients, we do ask that they be dog-only households, but we are happy to provide you with great referrals for some wonderful pet sitters in San Antonio that service a variety of pets.


Do you care for any animals besides dogs or cats?

While we love all animals, our niche is caring for dogs and in some cases, their feline brothers and sisters. There are many pet sitters in San Antonio that do offer pet care services for many types of animals, and we’d be happy to give you a referral.

The only exception is Sloths. If you have a Sloth, we would love to pet sit for you! We have a slight obsession with these exotic little creatures!


How will I pay and when is payment due for the first service?

For your convenience, we accept Cash, Checks and all major forms of credit cards.

Clients can pay online directly through our Client Portal.

Payment is due on or before the first scheduled visit.


Can I book a pet sitter during the holidays?

Yes, in fact the holidays are one of our busiest seasons!

We are available 365 days of the year, rain or shine. Be sure to let us know in advance if you are planning a trip during any holiday to ensure availability.


How do I login to the Client Portal?

We will set up a profile for you and send you login instructions when services have been confirmed. For your convenience, a link to our Client Portal can easily be found in the upper right hand corner of our website.


What is the Client Portal for?

The Client Portal provides our clients easy options for scheduling, paying, updating their information and monitoring each visit through the Chat/Conversation tab. Our client’s love the conversation because its like a blog for your pets!