If you have a question that’s not listed below, we’d love to hear from you! Give us a call or send us a message through our Contact Us page.

What will I need during the initial consultation?

The initial consultation is a free, no-obligation meeting that provides the opportunity to ensure that both your pet and our staff are a good fit for each other. During the consultation, we’ll get to know all about your pets and their routine. We will go over the 3 P’s of Pet Sitting: Policies, Pricing and Processes. If you’re ready to schedule services, we’ll do a walk-through of your home so we know where all the important items are, and discuss next steps to ensure you have all the information you need to relax, knowing your pets are in great hands! It would be helpful to have your pets current rabies vaccination records and two copies of entry keys.

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Why do I need to provide two keys?

For your peace of mind, we always keep a backup key on file to ensure we have access to your pets in case of an emergency.

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How long does the consultation last?

Every home visit is unique, but consultations usually last anywhere from 45 minutes to an hour, depending on the amount of information we need to collect during the visit, and how many pets we are visiting. We are very thorough in the information we collect in order to ensure we provide you with the best service.

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I have a dog and a cat, does your company do both?

While our niche is in caring for canine clients, we are happy to provide care for cat clients on a case-by-case basis.  We are able to provide basic cat care, as long as there are no special needs, such as medications for cats. If your cat requires special care beyond the scope of the care we can provide, we are happy to offer referrals to pet sitters in your area who specialize in feline care. Please let us know how we can help.

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Do you care for any animals besides dogs or cats?

While we love all animals, our niche is caring for dogs and in some cases, their feline brothers and sisters. It takes a great deal of knowledge to be able to provide high-quality care for each type of animal. They all have very unique needs and for their safety and best interest, we only care for those that we know a great deal about to ensure they have the best experience possible. There are many pet sitters in San Antonio that offer pet care for other species, and we’d be happy to offer referrals. Let us know how we can help!

The only exception is Sloths. If you have a Sloth, we would love to pet sit for you! We have a slight obsession with these exotic little creatures!

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How will I pay and when is payment due for the first service?

For your convenience, all payments can be made through our online portal and we accept all major credit cards as well as ACH bank transfers. Payment terms will be specified in the pet sitting agreement you receive as a new client.

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Can I book a pet sitter during the holidays?

Yes, in fact the holidays are one of our busiest seasons! We are available 365 days of the year, rain or shine. Be sure to let us know in advance if you are planning a trip during any holiday to ensure availability.

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How do I login to the Client Portal?

We will set up a profile for you and send you login instructions when services have been confirmed. For your convenience, a link to our Client Portal can easily be found in the upper right hand corner of our website.

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What is the Client Portal for?

The Client Portal provides our clients easy options for scheduling, paying, updating their information and monitoring each visit through the Chat/Conversation tab. Our client’s love the conversation because its like a blog for your pets!

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